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Customer service return policy
Return a Product
Items purchased from lancome.com, must be returned to lancome.com. Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label. For additional help call our toll-free Customer Service number: 1-800-LANCOME (1-800-526-2663), option 1. Our customer service representatives are available to help you 8:00 AM - 12:00 AM Midnight EST, Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday.
Foundation Free Shipping and Free Returns
Free returns valid on any order which contains a foundation product that was placed on or after May 10, 2012. Please use the return label provided in your shipment to return your foundation item.
Tracking Your Order
Please call our toll-free Customer Service number 1-800-LANCOME (1-800-526-2663) 8:00 AM - 12:00 AM Midnight EST, Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday, if you need assistance tracking your order. If you are a registered member, you may check on the status of an order by signing in and visiting your Order History.
For questions or concerns with your order, calls us toll free at 1-800-LANCOME.
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