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Payments & Ordering

PAYMENT

We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.

ORDER CANCELLATION

Once you submit your order on www.lancome-usa.com, you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by referring to our Return Policy. If you have any questions or concerns, please contact us with your name and order number, and a customer care representative will respond to you as soon as possible. 

Your order, or part of your order, may have been cancelled by our system for a number of reasons:
• Item(s) not available
• Order exceeded maximum purchase limit
• Cannot ship to address provided, freight forwarders, or address outside of the United States
• Difficulty in processing payment information - entered in a billing address or zip code that is not associated with credit card
• You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.

You will receive an email notification if your order is cancelled. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact lancome-usa.com at (1-800-526-2663) or email us.
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