Shipping & Returns

Items purchased from lancome.com, must be returned to lancome.com. Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label.

For additional help call our toll-free Customer Service number: 1-800-LANCOME (1-800-526-2663), option 1. Our customer service representatives are available to help you

Monday – Friday, 8:00 AM - 12:00 AM Midnight EST
Saturday and Sunday, 10:00 AM - 7:00 PM EST

Free returns valid on any order which contains a foundation or fragrance product* that was placed on or after May 10, 2012. Please use the return label provided in your shipment to return your foundation or fragrance item. *Free returns is not valid on gift set purchases that include a fragrance or foundation item.

Easily track your order status to confirm delivery date by clicking HERE