Shipping & Returns

We are currently offering complimentary ground shipping on all orders $100+.

*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. Lancôme does not guarantee order delivery dates and is not responsible for carrier processing delays. All Lancome-usa.com orders are subject to processing and handling times; We will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

Our express shipping carrier does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. 

For orders shipped to Alaska, Hawaii the US Virgin Islands, APO/FPO and PO Box, please allow 10 to 14 business days for delivery. Due to shipping regulations, orders containing any Restricted Products are only eligible to be shipped using Ground delivery.

We do not ship outside the US at this time (with the exception of APO/FPO addresses and the US territories).

Ground* - $8.00
2 Day - $15.00
Next Day $20.00

*Please allow 1- 4 business days for processing on all orders. Ground shipping is complimentary on orders $100+ and generally takes 3-6 business days.

If you are not completely satisfied with your order, we accept returns of any www.lancome-usa.com purchase within 30 days of the transaction. Simply click here to initiate a return and generate a pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any returns. Please call our customer care team at 1-800-526-2663 for any inquiries.

Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit along with a $5.00 deduction to the return process will be issued to the original payment method and you will be notified by email.

If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number. If you purchase Lancome products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you require further information regarding the return of any Lancome products, please call us at 1-800-526-2663; It would be our pleasure to assist you.

Monday – Friday, 10:00 AM - 7:00 PM EST

Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.