Lancôme Virtual
Consultation

Lancôme’s Virtual Consultation service is a personalized, digital beauty experience designed to bring the expertise of our Beauty Advisors directly to you. Whether you are looking for a new skincare routine, the perfect foundation shade, or professional makeup tips, our experts provide 1-on-1 guidance via live video.

Yes, all of our virtual consultation services are completely complimentary, including 1-on-1 video appointments with our Beauty Experts and our AI-powered diagnostic tools. Our goal is to help you find the products that best suit your unique needs without any initial cost.

No, there is no need to download additional applications. Lancôme’s Virtual Try-On and e-Skin Expert work directly in your mobile or desktop web browser. For live video consultations, the provided link usually opens directly in your browser or via our web-conferencing tool.

To get the best personalized advice during your virtual beauty session, Lancôme recommends:

For Skincare: Arrive with a clean, makeup-free face so the Beauty Advisor can accurately assess your skin.

For Makeup: Arrive bare-faced if you’re following along with an application tutorial, or, if you’re getting advice on how to elevate your current look, arrive wearing your everyday makeup.

Lighting: Sit or stand facing a window or in a well-lit room with natural lighting so the advisor can see your true skin tone.

Yes, following your 1-on-1 session, your Beauty Expert can send you a personalized summary of the discussed routine and product recommendations directly to your email. This makes it easy for you to review your custom ritual and shop your favorites at your convenience.