SMS Terms & Conditions

Lancôme SMS Terms & Conditions

You must be 18 years or older in order to participate or have the express permission of a parent/guardian (but in any case, you must be at least 13 years old). By affirmatively signing up for Lancôme’s Promo Alerts and otherwise using the SMS service, you expressly agree to be bound by these SMS Terms & Conditions and you consent to receive Lancôme text message disclosures electronically. If you do not consent to these SMS Terms & Conditions and do not agree to receive electronic disclosures, you must immediately cease using the SMS services that you have received and contact us as provided below. Your consent to these SMS Terms & Conditions includes authorization for Lancôme to deliver advertising messages using an autodialer; and you acknowledge that your consent to these SMS Terms & Conditions is not in any way required as a condition of making purchases from Lancôme.

You acknowledge that text messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. You acknowledge that, depending on the recipient’s mobile provider service, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.


  • Text LANCOME to 111111 to join Lancôme Promo Alerts. Reply HELP for help, STOP to cancel. Msg&Data Rates May Apply.
  • Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.
    *T-Mobile is not liable for delayed or undelivered messages
  • To discontinue receiving SMS messages from Lancôme Promo Alerts, text STOP to 111111.
  • For additional help, text HELP to 111111 or contact shop@support.lancome-usa.com or call 800-526-2663.
  • Lancôme respects your right to privacy. You can view our privacy policy here.