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Customer service shipping and delivery
Lancome.com ships via UPS and Smartpost to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses.
|DELIVERY OPTION||DELIVERY COST||CARRIER DELIVERY TIME|
|USPS Smartpost||$5.00||East Coast: 3-5 business days
West Coast: 4-7 business days
|UPS 3rd Day Air||$10.00||3 business days|
|UPS 2nd Day Air||$15.00||2 business days|
|UPS Overnight||$20.00||1 business day|
*All APO, FPO and PO Box orders have a $7.00 delivery cost (Free with any $49 Order) and will be shipped via Smartpost. P.O. Box delivery time is 3-8 days and APO/FPO delivery time is 4-6 weeks.
Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 2PM Eastern Standard Time (EST) to be processed on the same business day. Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).Our standard shipping carrier is UPS and we kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply. Orders to Alaska, Hawaii, Puerto Rico and US Virgin Islands take 6 to 8 business days. Please select the shipping option that best suits your delivery needs during "Checkout." We do not ship outside the U.S.at this time. APO orders will be shipped via Smartpost please anticipate a 4 to 6 week delivery. Standard shipping charges apply.
Any order placed on or after May 10, 2012 which contains a foundation receives free returns. Please use the return label provided in your shipment to return your foundation item.
Certain items considered Hazardous Materials (HAZMAT) include aerosols and alcohol-based products and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments we offer UPS at $7.00. Our express shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Box orders will be shipped via Smartpost. Standard shipping to Alaska, Hawaii, U.S. Territories and APO/FPO addresses takes 4–6 weeks. Standard shipping charges will apply.
We do not ship outside the U.S. at this time.
Please call our toll-free Customer Service number 1-800-LANCOME if you need assistance tracking your order. If you are a registered member of My Lancôme, you may check on the status of an order by signing in and visiting your Order History found in My Lancôme. For additional help call our toll-free Customer Service number: 1-800-LANCOME, option 1. Our customer service representatives are available to help you 7 Days a week, 8AM - 12AM Midnight EST.
For questions or concerns with your order, calls us toll free at 1-800-LANCOME.
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