Rewards FAQ
Join My Lancôme program
Registering for an account will give you access to all the great features on our site, including: his cognitis gallus ut serpens adpetitus telo vel saxo iamque spes extremas opperiens et succurrens saluti
Enjoy your rewards now: join to earn your first
100 bonus points
FREQUENTLY ASKED QUESTIONS
My Lancôme Rewards is an exclusive, complimentary loyalty program designed to give you the benefits and rewards you deserve. Our program is designed in three tiers, with increasing benefits in each. You will earn 10 points for every $1 you spend on www.lancome-usa.com. Once you have earned points, you can begin to redeem rewards from our exclusive rewards catalog.
There are many benefits that members enjoy as soon as they join the program, including a member welcome point bonus, early access to new products and promotions, an annual birthday gift, complimentary shipping and more.
As a member, you receive exclusive access to a rewards catalog where points can be redeemed for exclusive Lancôme items and select bestselling products. Once you have enough points, rewards can be added to cart through the rewards catalog in “My Account” or at checkout. Rewards must be redeemed with a purchase on www.lancome-usa.com.
Your points will remain valid in your loyalty account for 12 months. After 12 months from earn date, the points will expire.
Members have 12 months to reach a tier level. Once there, you will have 12 months to enjoy the benefits and earn enough points to maintain tier status.
www.lancome-usa.com purchases will be reflected in your loyalty account up to 48 hours after your order ships.
Points cannot be transferred or redeemed for any other loyalty member. Once points are added to your account, they are non-transferable.
Points are earned on all purchases made on www.lancome-usa.com. Points are not awarded for purchases made outside of www.lancome-usa.com or in any retail stores.
Log in to My Account at www.lancome-usa.com/account and update your information at any time. Additionally, you can view your rewards dashboard to check your member account details.
No, we cannot award points for previous purchases. You must be enrolled in the program at the time of purchase to earn points.
Loyalty points will be deducted from your account if received for a returned item.
My Lancôme Rewards allows for a better experience to earn points and redeem for exclusive rewards. All the amazing benefits of Elite Rewards remain (i.e., complimentary shipping, exclusive offers, early access to launches, access to rewards catalog) and now with My Lancôme Rewards you will now experience more ways to earn (i.e., virtual services, charity donation, quizzes, etc.) and exclusive rewards that cannot be purchased elsewhere.
No, in May 2023, we enhanced our loyalty program to give you more value and benefits. If you were a member of Elite Rewards, you can continue to sign into your existing account and you will automatically be enrolled in our new program, My Lancôme Rewards.
