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To Our Lancôme Community,
The top priority of Lancôme is the health and well-being of our customers, employees and partners. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the outbreak closely and are taking ongoing actions to keep everyone safe.
The health and safety of our customers and employees is important to us so we have implemented safety measures to protect against COVID-19, as a result, we are experiencing extended shipping delays as we work cautiously to prepare your order.
• Warehousing & Packaging: Following state and local guidance, we are taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.
• Personalization Services: It is already standard operating procedure for team members completing value-add services such as gifting, labeling or engraving to use protective gloves. We will continue to evaluate these processes as new information is provided.
• 3rd Party Delivery: We are working closely with our shipping partners, who are following guidance from the World Health Organization and are conducting detailed employee awareness campaigns about COVID-19, to stay safe and prevent further spread.
• Product Safety: All Lancôme products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination.
We understand that these are uncertain times and hope you can take comfort knowing that we are doing everything we can do keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.
With Warmest Regards,
For questions or concerns with your order, calls us toll free at 1-800-LANCOME.
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