Customer Service
SHIPPING DESTINATIONS
Lancome.com ships via USPS Smartpost and UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses.
| DELIVERY OPTION | DELIVERY COST | CARRIER DELIVERY TIME |
| USPS Smartpost | $5.00 | East Coast: 3-5 business days West Coast: 4-7 business days |
| UPS 3rd Day Air | $10.00 | 3 business days |
| UPS 2nd Day Air | $15.00 | 2 business days |
| UPS Overnight | $20.00 | 1 business day |
BUSINESS DAYS:
Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 3PM Eastern Standard Time (EST) to be processed on the same business day.
Foundation Free Shipping and Free Returns
Free returns valid on any order which contains a foundation product that was placed on or after May 10, 2012. Please use the return label provided in your shipment to return your foundation item.
Hazardous Materials & Shipping Restrictions
Certain items considered Hazardous Materials (HAZMAT) include aerosols and alcohol-based products and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments we offer USPS Smartpost at $5.00.
Our express shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Box orders will be shipped via US Postal Service. Standard shipping to Alaska, Hawaii, U.S. Territories and APO/FPO addresses takes 4–6 weeks. Standard shipping charges will apply.
We do not ship outside the U.S. at this time.
Tracking Your Order
Please call our toll-free Customer Service number 1-800-LANCOME if you need assistance tracking your order. If you are a registered member of My Lancôme, you may check on the status of an order by signing in and visiting your Order History found in My Lancôme.
For additional help call our toll-free Customer Service number: 1-800-LANCOME, option 1.
Our customer service representatives are available to help you 7 Days a week, 8AM - 12AM Midnight EST.